Frequently asked questions
Yes, furniture from Intirium is 100% genuine, authentic and made in Italy.
Intirium offers all the top luxury Italian furniture brands at up to 40% below local retail prices. We do not sell copies. Our customers receive their orders in the manufacturer’s original cartons exactly as the goods left the factory.
Yes, you can customise upholstery fabrics and finishes on every item you order from Intirium. Everything is custom-made to order so you have complete flexibility to design the piece to your exact needs.
Intirium only sells custom-made luxury brands to order. We have been in business for over 20 years working with Master Card, Visa and American Express; you may be sure that if we did not deliver as promised, these Credit Card companies would have ceased working with us long ago!
Intirium offers up to 40% discount on local retail prices with fast, personal and reliable service. We work with professional designers who can provide detailed drawings. We ship securely in manufacturer’s original cartons (or custom wood crates) direct from Italy to locations worldwide.
Intirium is a completely legal business; we source in Europe (mainly from Italy) direct from producers and authorised dealers. We have no physical stores so we have low overheads and pass the significant savings direct to our customers.
We require 40% deposit with order and the balance just prior to shipping. You can choose to pay on-line by credit card or by bank transfer.
Intirium will quote for shipping & delivery with US tariff charges included.
Yes, we can usually order upholstery samples from most brands and ship them to you by courier.
It depends where you need delivery: production lead times vary depending on the brand but most orders take between 10-12 weeks to produce. Shipping by sea to a destination outside of Europe generally takes minimum 5 weeks.
Shipping costs vary depending on destination and the volume & weight of the consignment. We will be pleased to quote.
Yes, we supply a lot of replacement sofa covers and will be happy to quote.
Yes, you will receive the manufacturer’s European Warranty with your goods and in addition, a 2-year Warranty from Intirium. See website Terms & Conditions.
When you have decided what you want to order, we will send you a quotation link which may be completed as an order form. Once we have received your 40% deposit and our suppliers have confirmed your order, we will send you an Order Confirmation which it is important that you check carefully.
Tax and duty rates vary in different countries. We will discuss this with you before you place your order. Where taxes are payable locally, the costs will be advised by the local agent prior to customs clearing, unless they were included in your total order payment.
Yes, you are welcome to get in touch with some of our customers to talk to them direct about their buying experience – we’ll be happy to make introductions.
It’s most unlikely your furniture will arrive damaged because we take great care to pack goods appropriately – marble & glass are always crated in wood boxes for export protection and we work with professional shippers but occasionally, accidents happen and since everything we ship is fully insured, we will replace the entire piece or relevant section as quickly as possible. In rare cases, if a small, simple local repair makes sense, that may be considered.