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Intirium warmly welcomes enquiries from the USA

American customers do not pay European VAT.

shipping

We ship throughout the United States, offer both air and ocean freight and always quote including delivery. Insurance is itemised separately. To obtain an accurate shipping quotation, we will require your address and zip code.

service

Customer Service is extremely important to us; we are totally committed to providing the best possible service, professional advice and fast reliable information.
Even on the web, you will find Intirium prices extremely competitive.

currency

Intirium prefers to quote in Euros. We believe our customers want the best possible price and if we were to quote in US Dollars, we would have to increase our prices to take account of currency fluctuations. However, if required, we will quote in US Dollars.

export packing

We ship in manufacturers' original cartons and where necessary, to avoid damage in transit, we will quote for made-to-measure wood crates made by a specialist company in Milan.  We do our utmost to ensure that all furniture is well protected.

tax & duty

Most furniture shipped from Europe to USA is free of duty. If you order a sofa, table & chairs, there would be no duty to pay. (Carpets, lighting & mirrors attract duty at around 8%)
Where duty is applicable, we will notify you; depending on your method of shipping, duty may be itemised and included with our shipping quote. 

customs inspection

Customs inspections are rare & random although these days, with increased security at ports throughout the world, they do occur. In the unlikely event that your goods are selected by customs for a security inspection, you would be liable for the costs, payable to the local agent when the goods are cleared.

delivery arrangements

Our aim is always to offer the best possible service at the best possible price and this applies to delivery too. We always quote shipping with delivery included. Simple delivery means curb-side or door delivery since the cost of in-house delivery in the US may be considerably more expensive, depending on geographic location.  If you require white glove delivery either ground floor or to an apartment via stairs or elevator, we will be glad to quote.

curb-side delivery

Standard delivery is a one-man service. This means that the driver will deliver to your curb-side or door only, which means you may need to have help on-hand to assist in carrying the carton/s inside your building. Larger items are often heavy and bulky and must be carried with care.

in-house ‘white glove’ delivery

We will be happy to arrange white glove delivery. To enable us to quote accurately, please provide specific details concerning access like narrow streets, doorways or stairs? What floor do the goods have to get to and is there a large enough elevator? For large and/or heavy items like sofas and marble top tables, please state the size of your elevator cabin and width of entrance. If any goods need to be carried upstairs, it is important to consider the width of the staircase & turns. White Glove delivery includes unpacking, simple assembly, positioning of furniture in situ and removal of debris - unless otherwise stated.  For more information, please do contact us with the precise nature of your delivery requirements.

quotations

We are always happy to quote and welcome enquiries; please advise the City, State and zip code where you require delivery. If you would like to get information about a product or have any questions, please complete an enquiry form.

payment terms

We require 30% deposit with order & the balance just prior to shipping. We accept payment by credit card: Master Card, Visa and American Express. We also accept payment by wire transfer. See payment terms.

how to place an order

Once we know exactly what you wish to order, we shall be pleased to send you an online quotation link which may be completed as an order form. See how to order.

references

Should you wish to take up personal references with US customers in your area who have ordered from Intirium, we will be very pleased to make introductions.